Company Policies

Kilimanjaro Vikings is a company that prides itself on customer satisfaction and exceptional value. We promise to do our best to make your holiday safe and enjoyable. In spite of our best efforts, anything in life involves some risk of injury or illness. We always suggest purchasing travel insurance to guard against this. Because many of our expenses are not recoverable in this event, after the start of a safari or trek, there can be no refund if the trip is shortened at your request or by the recommendation of our trained mountain guides who may deem continuation inadvisable due to health risks. Issues regarding vehicles and local travel are governed by the laws of Tanzania.

Our cancellation policy is as follows:

  • Cancellation made more than 7 days before scheduled start: 30% of total trip amount retained by Kilimanjaro Vikings
  • Cancellation made 3 days or less before scheduled start: 50% to total trip amount retained by Kilimanjaro Vikings
  • There is no refund if cancellation is made less than 36 hours before scheduled start

In some cases third parties have different cancellation policies (such as some safari lodges) that may change the required amount retained in the event of cancellation. Before booking, we will make you aware of any additional restrictions.